Returns and Exchanges

Mana Threads is excited to bring you fun, stylish, and colorful active wear.  Our goal is for every single customer to have a memorable experience with Mana Threads and to become advocates for our budding brand!

The policy below covers items purchased directly from Mana Threads (events, trunk shows, and www.manathreads.com).  Returns for items purchased through our resellers are managed only at the point of sale.  

If you change your mind after buying from Mana Threads we will refund your purchase within 14 days from the latter of the purchased or delivered dates.  After the 14 day return period we will no longer issue refunds.  Any returns after 14 days and up to 30 days will recieve store credit only.  No exchanges are accepted after 30 days.

Eligible items are subject to inspection and must be un-used, un-washed, have our tagging still attached, and be in resale condition.

When returning your item, please note the following: 

  • Original shipping costs are non-refundable
  • Customer pays for return shipping on refunds and exchanges
  • All merchandise must be returned in the original condition for resale (absolutely no wear), unless defective
  • All items must be returned with tags attached 
  • A copy of your original purchase receipt must be included
  • All sales are final on sale items 
  • Refunds may take up to 14 business days to process

 

To initiate a return for a purchase made on our website

  • Log in to your account at www.manathreads.com
  • Select "Completed" orders
  • Select the item that you would like to return and click on "Return Items"
  • Follow the instructions provided. 
  • Package your items securely and send to the provided address with a copy of your original receipt.  Mana Threads is not responsible for items lost in transit so please obtain a tracking number for proof of delivery.

 

To initiate a return from an in-person purchase

  • Email info@manathreads.com with you intent to exchange or return
  • The same return policy as above applies

 

Returning and Exchange address

Mana Threads 

1 Timberlane Dr.

Essex Junction - Vermont

Zipcode 05452

 

PRIDE IN OUR BRAND

Mana Threads strives to provide excellent quality active wear with each piece personally handled and evaluated by one of our owning partners.  If you receive any items with defective workmanship, as deemed by our staff, we will exchange that item at no cost to you within 30 days of purchase.  If the item is no longer in stock we will issue a refund.  

Note that we do not refund or exchange items that are damaged or worn out from everyday active use.

We value every customer’s feedback and will respond to and act on feedback as we strive to bring to you our brand of high quality, super fun, and stylish Brasilian wear!!

 

If you have any questions or need help please call us 802-825-0050 

or email us at info@manathreads.com

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